We care about your privacy

1. Introduction

At Levo.ai (“Levo”, “we”, “us”, or “our”), we are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains:

• What personal data we collect
• How we use it
• How we protect it
• Your rights under applicable laws, including the General Data Protection Regulation

This policy applies to:

• Our website
• Our platform and services
• Interactions with customers, prospects, and partners

2. Our Privacy Principles

We have built our platform on a privacy-first architecture. Our approach is guided by the following principles:

• Data Minimization - We only collect data necessary to deliver our services
• Customer Control - Customers control what data is processed
• No Data Exploitation - We do not sell or monetize personal data
• Security by Design - Protection is embedded at every layer
• No AI Training on Customer Data - We do not use customer data to train models

3. Information We Collect

3.1 Information You Provide Directly

We may collect:

• Name
• Email address
• Company name
• Job title
• Contact details
• Any information submitted via forms, demos, or communications

3.2 Information Collected Automatically

When you use our website or services, we may collect:

• IP address
• Device and browser information
• Usage data (pages visited, interactions)
• Cookies and tracking data

3.3 Information from Third Parties

We may receive data from:

• Marketing platforms
• Event partners
• Public business sources

3.4 Product and Service Data

As part of our API and AI security platform, we may process:

• System metadata
• API interaction logs
• Security events and telemetry

Important:

• We do not intentionally collect sensitive personal data
• We avoid processing payload-level data wherever possible
• Processing is often limited to metadata and behavioral signals

4. How We Use Your Information

We use your data for:

Service Delivery

• Providing and maintaining our platform
• Monitoring system performance and security

Communication

• Responding to inquiries
• Sending product updates and relevant content

Improvement

• Enhancing product functionality
• Developing new features

Marketing

• Sharing relevant insights, events, or offerings (with opt-out available)

Legal & Compliance

• Meeting regulatory requirements
• Enforcing agreements

5. Legal Basis For Processing

Under GDPR, we rely on the following legal bases:

• Consent - For marketing communications
• Contractual Necessity - To provide services
• Legitimate Interests - For product improvement and security
• Legal Obligations - To comply with applicable laws

6. AI and Data Processing

Given our focus on AI security, we maintain strict controls:

• We do not use customer data to train AI models
• AI related processing is customer scoped and controlled
• We do not reuse prompts or responses outside intended use
• We implement safeguards to prevent data leakage or misuse

7. Data Sharing And Disclosure

We do not sell personal data.

We may share data with:

Service Providers

• Infrastructure providers such as Amazon Web Services
• Analytics and operational tools

Legal Authorities

• When required by law or legal process

Business Transfers

• In case of merger, acquisition, or restructuring

All third parties are required to maintain strict confidentiality and security standards.

8. Data Retention

We retain personal data only for as long as necessary:

• To fulfill the purposes outlined in this policy
• To comply with legal obligations
• As defined in customer agreements

Once no longer required, data is:

• Deleted
• Anonymized
• Or securely archived

9. Data Security

We implement robust technical and organizational measures, including:

• Encryption in transit (TLS)
• Access control and role-based permissions
• Multi-factor authentication
• Continuous monitoring and logging
• Secure cloud infrastructure
• Regular security testing and audits

We follow industry standards such as ISO-aligned security practices.

10. International Data Transfers

Where data is transferred outside the European Economic Area (EEA):

• We use Standard Contractual Clauses (SCCs)
• We ensure equivalent levels of data protection

11. Your Rights And Preferences

Subject to applicable law, including GDPR, you have the following rights:

• Right To Be Informed
  
  • You have the right to know how your data is collected and used.
• Right Of Access
  
  • You can request access to your personal data.
• Right To Rectification
  
  • You can request correction of inaccurate data.
• Right To Erasure
  
  • You can request deletion of your data.
• Right To Restrict Processing
  
  • You can request restriction of processing.
• Right To Object
  
  • You can object to processing, including direct marketing.
• Right To Data Portability
  
  • You can request your data in a transferable format.
• Right Not To Be Subject To Automated Decision-Making
  
  • You can opt out of automated decisions, including profiling.

12. How To Exercise Your Rights

You may exercise your rights by contacting:

• Email: info@levo.ai

We will respond within 30 days, as required by GDPR.

13. Cookies And Tracking

We use cookies to:

• Improve website functionality
• Analyze usage
• Support marketing efforts

You can control cookies through your browser settings.

14. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

15. Changes To This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

16. Contact Information

Levo, Inc. 548 Market, St. Suite 90988, San Francisco, CA 94104 United States

Website: https://www.levo.ai
Email: info@levo.ai

‍